Operata

Enterprises are putting AI agents into live customer calls. When one goes wrong, the picture stops at the edge of the AI, so nobody can say whether it was the model, the queue, the transfer, or the ne

Enterprises are putting AI agents into live customer calls. When one goes wrong, the picture stops at the edge of the AI, so nobody can say whether it was the model, the queue, the transfer, or the network.That's why today we're launching Overture.Overture puts every AI interaction on the same journey as the human agent it hands to. One timeline, from the first AI turn and its downstream API calls through queue, transfer, and the handoff. AI agents, human agents and remote teams, all measured against the same metrics.We work with global enterprises deploying AI in the customer path. CX Observability is the control layer that gives them the confidence to do it.Read more here 👇https://lnkd.in/dZDdG-Nf/?utm_campaign=AmazonConnect&utm_source=linkedin&utm_medium=paid&utm_id=621926644&hsa_acc=509343097&hsa_cam=621926644&hsa_grp=218226964&hsa_ad=1541243194&hsa_net=linkedin&hsa_ver=3