Operata

67% of organizations call Voice AI foundational yet only 21% are satisfied with how it's performing. That's 1 in 5. Degraded audio, network latency, and failed handoffs are rarely raised as issues, bu

67% of organizations call Voice AI foundational yet only 21% are satisfied with how it's performing. That's 1 in 5. Degraded audio, network latency, and failed handoffs are rarely raised as issues, but customers feel every one of them and nothing is being done. Operata's analysis of 148,000 calls found 54% of issues traced back to audio problems before the AI ever had a chance to respond. Voice AI adds another failure point to that equation. Full visibility across every second of every call isn't optional when Voice AI is core infrastructure.Link to the full article:https://lnkd.in/gjSCkGjk/?utm_campaign=AmazonConnect&utm_source=linkedin&utm_medium=paid&utm_id=621926644&hsa_acc=509343097&hsa_cam=621926644&hsa_grp=218226964&hsa_ad=1535163624&hsa_net=linkedin&hsa_ver=3